Commercial AV, IT support and branded support portals

Commercial AV support with a premium client-facing workflow.

Freaque Systems delivers practical commercial AV and IT support for meeting rooms, conferencing spaces, Q-SYS systems, Dante and AV-over-IP networks, racks, LED walls and technical environments.

Alongside technical support, we provide a slick branded support portal designed for commercial AV businesses that want cleaner ticket handling, clearer communication and a better customer experience.

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  • Commercial AV support for rooms, racks, systems and managed spaces
  • Q-SYS, Dante, AV-over-IP, control and network-aware troubleshooting
  • Branded support portal with customer and admin-side workflow
  • Support options suited to growing AV service businesses
Premium commercial AV and support portal environment

Services

Commercial AV, control and portal capability in one place.

Freaque Systems blends technical field work with support workflow design, making it easier to support complex systems and present a more polished client experience.

Real commercial AV environments including meeting rooms, LED displays and AV network racks branded for Freaque Systems

Commercial AV Support

Support for businesses, venues and technical environments that rely on AV every day.

Q-SYS Programming

Core setup, UCIs, control logic, room workflows and practical fault finding.

Meeting Room AV

Boardroom and conferencing support focused on user experience and reliability.

AV Rack Builds

Rack tidy-up, wiring refinement, documentation and service-friendly recovery work.

LED Wall Support

LED wall workflows, processors, signal flow and practical custom problem solving.

Support Portal

A slick branded support workflow for commercial AV businesses and service teams.

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Explore the full lineup and see how services can be combined for a stronger support model.

Expertise

Technical capability built around commercial AV reality.

Support is strongest when it understands both what the end user sees and what the system underneath is doing.

AV + IT crossover

We work comfortably across AV hardware, control, networks and practical field troubleshooting.

Room and site context

Support is structured around real rooms, client sites, equipment locations and devices.

Professional client experience

The portal and workflow side helps present a cleaner service experience to customers.

Support portal for commercial AV

Customer-side simplicity with a stronger admin-side workflow.

The Freaque Systems Support Portal is designed for AV businesses that want customers to raise clear tickets while admins manage them professionally.

Customers can choose approved sites, select locations and devices, then track updates. Admins can triage tickets, add notes, update status and maintain a polished support flow.

Portal overview How it works View live portal
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Customer and admin workflow for the Freaque Systems support portal

Possible portal tiers

Subscription options that can grow with your support model.

Possible tiers can be tailored to fit solo operators, growing AV support teams or larger multi-site service offerings.

Possible tier

Starter

Branded support portal with customer ticketing and basic admin handling.

Possible tier

Professional

Add approved sites, equipment locations, device lists and a more structured AV workflow.

Possible tier

Enterprise

Tailored rollout and broader configuration for larger or more complex support environments.

Partners

Partnered capability for complete commercial AV outcomes.

Freaque Systems works with trusted commercial AV partners to help deliver consulting, technical delivery, support and ongoing service workflows.

Consultancy partner

AMEC Design

AMEC Design provides audio visual consultancy, advice and system design for commercial projects, helping support end-to-end delivery alongside Freaque Systems technical capability.

Together this gives clients a stronger path from design and strategy through to implementation support and ongoing technical service.

Visit AMEC Design Discuss a project

Enquiry

Let’s talk support, systems or portal rollout.

For commercial AV support, Q-SYS programming, Dante and AV-over-IP troubleshooting, meeting room recovery, branded support workflows or portal subscriptions, send through your details.

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