Commercial AV Support
Support for businesses, venues and technical environments that rely on audio visual systems every day.
Commercial AV, IT support and support portals
Commercial AV, IT Support & Branded Support Portals
Freaque Systems provides commercial AV, control system, IT and technical support services for businesses that need reliable systems and fast, professional support.
We specialise in meeting room AV, Q-SYS programming, Dante and AV-over-IP networking, AV rack builds, LED wall support, control room systems, system commissioning and ongoing support workflows.
We also provide a branded support portal for AV, IT and service-based businesses that want a cleaner way to manage customer support requests, ticket updates and client communication.
- Commercial AV support for businesses, venues and technical environments
- Q-SYS programming, UCIs, control logic and room control workflows
- Dante, AES67, AV-over-IP, multicast, IGMP and network fault finding
- Meeting rooms, AV racks, LED walls, control rooms and ongoing support
Q-SYS / Lua
Dante / AES67
AV-over-IP / IGMP
Meeting room AV
Control systems
AV rack builds
LED wall support
Support portals
Technical recovery
Services
Commercial AV, IT, control system and support portal services.
Our work is focused on practical, field-tested support across commercial AV, IT networking, Q-SYS control, Dante and AV-over-IP systems, support workflows, electronics, fabrication and technical problem solving.
Q-SYS Programming
Q-SYS Core configuration, control logic, UCIs, room controls, audio routing, scripting and system fault finding.
Dante & AV-over-IP
Dante, AES67, multicast, IGMP, VLANs, clocking, switch configuration and network-related AV faults.
Meeting Room AV
Boardroom, meeting room, conferencing, camera, microphone, display, control and room workflow support.
AV Rack Builds
Rack layout, wiring, troubleshooting, system tidy-up, documentation, commissioning and practical rack recovery.
LED Wall Support
LED wall support, mounting considerations, processor workflows, signal flow and custom frame or bracket work.
Control Room Systems
Technical support for control rooms, monitoring areas, AV routing, displays, interfaces and reliable operator workflows.
Support Portal
Branded customer support portals for AV, IT and service-based businesses that need ticketing and client communication.
Custom Fabrication & Repair
Workshop-backed electronics repair, metalwork, custom mounts, CAD, 3D printing and fit-for-purpose technical solutions.
Support portal
A branded support portal for AV, IT and service-based businesses.
The Freaque Systems support portal gives AV, IT and service-based businesses a professional way to manage customer support requests.
Instead of losing jobs across phone calls, emails and text messages, customers can raise support tickets through a branded portal. Your team can track requests, update ticket status, add notes, send notifications and manage support in one place.
- Customer ticket submission through a branded business portal
- Admin ticket management, status updates, notes and email notifications
- QR code access and workflows designed around real AV/IT support
Q-SYS & control
Q-SYS design, Lua logic, and polished control workflows.
Support for Q-SYS programming, control refinement, UCI development, device integration, diagnostics, and commissioning across conferencing, presentation, room-control, Microsoft Teams Rooms, and Zoom deployments.
AV networking
AV-line networking, multicast behaviour, Dante, and AES67.
Practical network engineering for AV systems, including multicast stability, IGMP behaviour, VLAN structure, switch configuration, NETGEAR AVLine switching, Shure Dante and AES67 transport, and remediation where standard IT settings interfere with real-world media systems.
Fabrication & prototyping
Custom brackets, metalwork, CAD, and 3D printed technical parts.
Fabrication and prototype capability for custom mounting hardware, LED screen support work, projector solutions, shrouds, covers, one-off parts, and fit-for-purpose technical components.
Video conferencing
Microsoft Teams Rooms, Zoom Rooms, Shure Dante, Logitech, and Q-SYS room integration.
Support for high-end conferencing environments including Microsoft Teams Rooms and Zoom Rooms, with practical integration across Q-SYS, Shure Dante audio, Logitech room systems, control workflows, room devices, and commissioning for reliable day-to-day operation.
Capability
Broad technical depth across AV, IT, electronics, mechanics, and workshop execution.
Suitable for integrators, builders, consultants, project managers, and clients needing someone who can move between rack, code, switch, bench, CAD, and fabrication without losing the overall project outcome.
Technical Delivery
Hands-on support for installation, site problem solving, commissioning, integration recovery, and custom-fit technical work.
Electronics & Repair
Bench diagnostics, board-level thinking, repair, modification, and practical support work that complements larger AV systems.
Control & Signal Flow
System-level thinking across routing, control, source flow, room presets, conferencing workflows, and the technical detail behind reliable operation.
Commercial AV integration
Q-SYS design and Lua
Dante / AES67 / multicast
AV-over-IP troubleshooting
Network engineering for AV systems
Electronics repair and design
Custom mounts and metalwork
LED screen frames and supports
Projector lifts and brackets
CAD, 3D printing, and prototyping
Arduino and embedded control
Technical diagnostics and recovery
FAQ
Common commercial AV and support portal questions.
Clear answers for businesses looking for AV support, Q-SYS programming, AV networking help or a better support workflow.
Do you support existing AV systems?
Yes. Freaque Systems can troubleshoot, repair, commission, document and improve existing commercial AV, meeting room, rack, networked audio, Q-SYS and control systems.
Can you help with Dante or AV-over-IP faults?
Yes. We work across AV and IT to investigate device discovery, audio dropouts, clocking, VLAN, routing, multicast, IGMP and switch configuration problems.
Who is the support portal built for?
The portal is designed for AV companies, IT providers, contractors, consultants and service teams that want customers to raise trackable support requests through a branded portal.
Can you help with both onsite technical work and support workflows?
Yes. The business combines hands-on AV/IT technical support with workflow tools, branded support portals and practical systems for managing support requests.
Enquiry
Let’s discuss your next project.
For commercial AV support, Q-SYS programming, Dante and AV-over-IP troubleshooting, meeting room faults, AV rack builds, LED wall support, control room systems, support portal enquiries or ongoing AV/IT support, send through your project details and requirements.
- Email: cal@freaque-systems.com.au
- Phone: 0458371172
- Website: freaque-systems.com
Partners
Partnered capability for complete commercial AV outcomes.
Freaque Systems works with trusted commercial AV partners to help deliver the full package across design, consulting, technical delivery, support, and ongoing service workflows.
Consultancy partner
AMEC Design
AMEC Design provides audio visual consultancy, advice, and system design for commercial projects, with experience across planning, strategy, scalable AV solutions, and client-focused project outcomes.
Together, Freaque Systems and AMEC Design can support a broader end-to-end approach: AV consulting and design, practical technical delivery, integration support, custom fabrication, troubleshooting, and client support pathways.
Support and subscriptions
Need support or want a support portal for your business?
Request commercial AV/IT support, enquire about the support portal, or review pricing for a branded business support workflow.