Open the portal
Scan a QR code or open the branded support portal on mobile or desktop.
How it works
How the Support Portal works on both sides of the workflow.
The customer side is designed to make ticket raising fast and clear. The admin side is designed to help your team triage, communicate and resolve issues more professionally.
Customer side
Simple steps for the person raising the ticket.
Select the site
Choose from approved sites so the request starts with the right location context.
Select the location
Choose the room, level or functional equipment location within the site.
Select the device
Choose the exact display, microphone, camera, DSP or other equipment item.
Submit & track
Send the ticket and follow status updates and communication in real time.
Admin side
Structured handling for the admin team.
This page focuses on the customer-facing workflow and the admin workflow only. It does not showcase any owner-side platform view.
Receive the ticket
New requests arrive in the admin dashboard with site, location and device context included.
Filter and triage
Admins can filter by site, location or status to prioritise the right work quickly.
Review ticket detail
Ticket detail helps the admin understand the space and equipment involved before actioning the issue.
Add notes and update status
Internal notes and customer-facing updates help maintain an organised workflow.
Notify the client
The client sees progress while the admin team maintains a professional communication trail.
Why it works for AV
Designed for rooms, racks, devices and multi-site support.
Less ambiguity
Support requests arrive with site, room and equipment detail already attached.
Cleaner admin workflow
Filtering, notes and status management reduce scattered communication.
Better client experience
A premium branded interface builds confidence and clarity for customers.
Ready to explore more?
Return to the overview or open the live portal.
Review the full support portal feature set, discuss possible subscription tiers, or test the live experience.